IT Support & Security Specialist

The publicly listed Semperit AG Holding is an internationally oriented group of companies that develops and manufactures polymer products and sells them in over 100 countries worldwide with its two divisions, Industrial Applications and Engineered Applications. The Industrial Applications division focuses on industrial applications with highly efficient production and cost leadership; they include hydraulic and industrial hoses as well as profiles. The Engineered Applications division comprises escalator handrails, conveyor belts, cable car rings, other engineered elastomer products as well as the Rico Group and focuses on customized technical solutions. The traditional Austrian company was founded in 1824 and is headquartered in Vienna.

IT Support & Security Specialist

Semperit America's is seeking an experienced, hands-on IT Support & Security Specialist to administrate local IT operations with a focus on user support and information security.

Key Responsibilities:

• Act as the single point of contact for local users to process incidents and service requests in a courteous, professional, and timely fashion
• Qualify and categorize tickets, and solve independently (provide 1st level support) or involve specialists from other IT Teams (handover to 2nd level support)
• Deploy and maintain the PCs & peripherals, servers, databases, and network components; responsible for upgrades, cyclical  hardware exchanges to include installing, configuring and troubleshooting operating systems and software 9through SCCM) to agreed standards

• Local windows and M365 administration; provision and deprovision windows accounts, manage access rights
• Administrate IT infrastructure in office (primary) and production (secondary) environment
• Analyze, troubleshoot, and resolve cyber-security issues to include applying system patches, performing vulnerability analysis, and remediation management
• Will have daily contact to respond to users support calls and service requests in line with company standards and service level agreements
• Review ongoing issues weekly with IT Security

Requirements:

• Bachelor’s degree in Information Technology, Information Security, or Network Engineering
• Minimum 2 years practical experience in similar role
• Fluency in English required.  Fluency in Spanish and/or German would be an advantage
• Very good understanding of client hardware and the Windows operating system
• Good knowledge of M365
• Working knowledge of network, cloud, and infrastructure technologies preferred
• Ability to work with team members who are remote and in different time zones
• Strong interest in IT Security

Benefits:

• Medical
• Dental
• Vision
• Life Insurance
• 401(k)
• 401(k) matching
• Disability Insurance
• Paid Time Off
• Paid Parental Leave

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment at Semperit without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. Semperit is proud to be a drug-free employer.

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