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Global IT Helpdesk

Date: Mar 30, 2021

Location: Vienna, AT, 1030

Company: Semperit AG Holding


Semperit is a global rubber company. The product range extends from hydraulic and industrial hoses (Semperflex) and conveyor belts (Sempertrans) to moulded parts such as handrails (Semperform) through to examination, protective and surgical gloves (Sempermed segment). With our quality products, we have been well positioned for over 195 years and distribute them in more than 100 countries.


At our location in Vienna, we are currently recruiting:


Global IT Helpdesk 



Key Responsibilities: 


  • Provide Technical Service and Support to End Users for all PC Hardware, Software and associated Peripherals. 

  • Deploy and Maintain the excisting PCs and associated peripherals including new installations and the redeployment of existing equipment to standards determined - Install and Configure operating systems and software (through SCCM) to agreed standards and carrying out routine under the direction of the Information Technology Organization 

  • Provide a professional, courteous and rapid response to End Users on all IT Related matters - log and maintain support calls and document their outcome to facilitate the resolution of common queries 

  • Compilation and maintenance of an accurate inventory and assist register of hardware and software  

  • Safe keeping of IT equipment under postholder’s care, including transit to other sites  

  • Compilation Information Technology Department's technical documentation, guidelines and procedures and ensure they are disseminated to other IT Personnel and End Users 




  • Bachelor’s or master’s degree in Computer Science, or other related fields. 

  • Experience of PC hardware, operating systems and applications software 

  • Experience of working in a user support environment for a minimum of 2 years 

  • Experience in handling IT Related Projects 

  • High service orientation 

  • Good communication skills in German and English 


We offer an interesting challenge and attractive employment conditions in an international organisation with production sites in Europe (Austria, Germany, Hungary, Czech Republic and Poland), the USA, and Asia (Thailand, China, India, Malaysia), as well as further sales companies around the world. Good opportunities for further development and comprehensive training are guaranteed.


Location: 1030 Vienna, Subway U3 Gasometer

Gross monthly salary: from EUR €2.800,00  (in accordance with the collective labour agreement); higher rates dependent on professional qualifications and experience

Job Segment: Hydraulics, Computer Science, Information Technology, Help Desk, Engineering, Technology